Banking 2.0

Banking 2.0 is a term sometimes used to describe the new generation of banking services which has grown out of technological developments like smart phones, near field communication (NFC) and internet innovations like social media.

Technological developments are changing the way in which customers interact with their banks. Using internet channels to engage with customers has become increasingly important in today’s banking landscape. The use of physical payment methods like coins, banknotes and even credit cards will likely decrease over the long-term.

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Benjamin Manz is CEO of moneyland.ch and an independent expert on banking and finance.

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