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Are you a ZKB customer or have you been a customer in the recent past? How would you describe their service and your overall customer experience? Please share your opinions and experiences here.
I opened a checking account with them when I arrived in Switzerland after friends recommended the Kantonalbanks because of the plentiful ATMs and branches, and the state deposit guarantee. Can't complain so far (been 5 years). Staff are competent and have always been able to sort out issues fast. Online banking is good. Fees aren't exorbitant. Interest is pathetic, but I don't hold savings in the bank, just use it for transactions.
Can't vouch for more complex services like mortgages or business loans, but as far as basic banking I'm pretty satisfied.
You can easily compare the costs and benefits of services from the Zürcher Kantonalbank using the unbiased comparison tools on moneyland.ch:
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Cheap bank accounts with card
Cheap bank accounts with card
Bank WIR Bankpaket Top
Free account & card
No exchange fees for foreign payments (interbank exchange rates)
24 ATM withdrawals worldwide per year free of charge
Radicant
High interest on your everyday account
Best exchange rates
Up to 1% of card spending as saveback in the investment portfolio
Yuh
No account fees
Banking partner: Swissquote & Postfinance
CHF 20 trading credit with code «YUHMONEYLAND»
Alpian
CHF 100 welcome bonus
Favorable foreign exchange rates
Multi-currency account with Visa card (CHF, EUR, USD, GBP)
UBS key4
50 KeyClub points as a welcome gift
Online private account with debit card
Deal of the Day 
Swiss Bank
Bank WIR Bankpaket Top
Free account & card
